General Purpose

The work study role work at the front desk of Residence Life Department Office to provide assistance to the MICA residential community.

Summary of Essential Functions

• Must work a minimum of two shifts per week

• Provide customer service through issuing mail and being the first problem solvers in the on campus Residence Life communities

Essential Duties & Responsibilities

• Serve with a high customer service practice 

• Assist with all front desk needs day to day of the Residence Life Office

• Create a collaborative environment with students, Residence Life staff and campus partners  

• Perform other related duties as assigned

Knowledge, Skills, and Abilities

• Knowledge of: Customer Service and professionalism principles 

• Skills: Must have prior experience of leadership skills 

• Ability to: Be assertive, consistent, good decision-makers and excellent communicators

Minimum Qualifications

• Education: Must currently be enrolled at MICA at a student and must be in good judicial and academic standing, maintaining a 3.0 GPA throughout the academic year while on staff.

• Experience: Must have prior experience of leadership skills

Preferred Qualifications

• Customer Service Experience

• Leadership Experience

Conditions of Employment

• Conditions: Background Check
• Unusual Circumstances related to position (ie. essential personnel, require travel, serve in an “on-call” capacity, work evenings and/or weekends, blackout periods, etc.) Varies based on scheduled shifts; no more than 40 hours per week (80 hours per two week pay period). Each desk assistant is responsible for working a minimum of two shifts per week. Failure to work a minimum of two shifts per week without prior approval from the front desk operations graduate assistant may result in termination.

Compensation

TBD

Hiring Timeline

TBD. Contact residencelife@mica.edu for more information.